Terms & cancellations

Meet-and-greet

Every new client has a free meet-and-greet before the first booking, so I can meet your pet and agree their care.

Bookings

Bookings are confirmed when I confirm them by message. Visit times are approximate and may vary slightly with travel.

Payment

Payment is by cash or bank transfer. Consultations are paid appointments, and a deposit is needed before the first visit; it comes off the final price.

Prices

Prices shown are the total you pay; there is nothing extra to add.

Your right to cancel (cooling-off)

If you book without meeting me in person, you have 14 days to change your mind. If you ask me to start care within those 14 days and then cancel, you pay only for the care already given.

Cancellations

You can cancel free of charge with more than 24 hours’ notice. Cancellations with less than 24 hours’ notice are charged at 50% of the booking. If I need to cancel, I will tell you as early as possible and you won’t be charged.

Your pet’s health

Please make sure your pet is up to date with vaccinations and flea and worm treatment, and tell me about any health or behaviour concerns. I am a Registered Veterinary Nurse and cannot diagnose or prescribe; nursing tasks are carried out as directed by your vet.

Emergencies

If your pet becomes unwell or injured in my care and I can’t reach you, I will take them to your vet, or the nearest available vet, and you agree to pay for the treatment.

Keys and access

Keys are stored securely and labelled without your address. They are returned when our arrangement ends.

Insurance

Details of my business insurance are available on request.